EQUIPMENT
Pumps
What do I do when my pump loses prime?
When a pump goes dry, it has lost prime and can damage the PVC pipes and other components of the plumbing system. Priming a pump purges the air in the system and pulls water from the pool to the filter. In order to keep your pump primed, follow the steps below:
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Turn the pump off and move the multiport to recirculate
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Close off skimmer and main drain valves
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Open pump lid and fill with water
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Close pump lid and turn on pump
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Slowly open main drain line followed by the rest of the lines
What do I do when my pump is leaking?
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A leaking pump is most likely the source of an unsealed gasket or o-ring.
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Check all o-rings for any cracks or debris to ensure a tight seal is being made.
Why is my pump making so much noise?
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Humming noises - Check the pump motor or impeller
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Rattling noises - Check for proper water flow
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Screeching noises - Check the pumps bearings
Why is the flow of my pump low?
This is commonly the result of something blocking the pump's suction.
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Clean your filter if the filter gauge is at a high PSI
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Clear the pump and skimmer baskets of any debris
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There could also be air in your system.
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Clean the o-rings
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Clear the skimmer baskets
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Prime the pump.
Why won't my pump turn on?
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Check your breaker box and connections to rule out any electrical problems
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Check the vents and the motor to clear them of debris
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Check the capacitor for proper function
Filters
How do I backwash my filter?
Follow the steps below to properly backwash your system​
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Shut off the pump.
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Attach and lay out the backwash hose. (Blue hose that isn't vacuum hose.)
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Push down and turn the multiport handle to "backwash" position.
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Turn the pump on and run it until the water is clear (this may take a few minutes and the water will appear clear as it takes time for the dirt to surface).
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Shut off the pump, push down, and turn the multiport handle to "rinse".
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Turn the pump on and run for 30-45 seconds.
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Shut off the pump, push down, and turn the multiport handle to "filter" where it normally remains unless backwashing.
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Turn the pump on.
Why is there sand shooting out of my filter?
This is common when you have a broken seal.
Check to make sure the o-ring between the multiport and the standpipe is clean and in good condition.
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The problem could also be a result of a cracked lateral.
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Remove sand from the filter
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Check the laterals for damage
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Replace any damaged laterals
What do I do when my filter is leaking?
A leaking pool filter is most likely the sign of an out of place o-ring causing an unsealed unit. Remove and clean o-rings inspecting for damage or excess wear.
What do I do when my filter PSI is out of range?
Filters have an average range from 10-25 PSI depending on the specific filter. If the PSI gets to be 10 PSI or higher than the normal filter pressure, take the necessary actions to clean your filter.
How do I clean my filter?
Cartridge Filters can be cleaned by removing the filter and spraying it off with a garden hose. For a deeper clean we have a product called "Filter Fresh" that will have your filter looking brand new.
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Sand Filters are cleaned by backwashing the system. These filters typically need the sand changed every 1-2 years.
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D.E. Filters are cleaned by backwashing the system. Add D.E. powder back to the filter after the backwashing process.
Heaters
Why is my heater leaking?
A leaking heater is often the sign of chemical damage. When the pH and Alkalinity get too low in a pool, damage is quickly done to the heat exchanger. Heat exchangers that see chemical abuse will likely face irreparable damage and need to be replaced.
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A leaking heater could also be the result of a winter freeze, a leaking gasket, or a loose drain plug.
Why won't my heater turn on?
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Check that there is power to the heater. Is there a breaker tripped?
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Check the pressure gauge on the filter, backwash or rinse filters if pressure is high.
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Empty the skimmer baskets and pump basket to improve flow.
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Is there an error message on the display?
Some error messages may be easily resolved; some require service or replacement parts.